Q&A
Please read this whole page. Seriously, it’s important.
What the Tuck?
Someone has invited you to be a part of Bib + Tuck, a members-only online fashion community for fashion
insiders and stylish citizens to exchange wardrobe pieces.
So why exchange clothes?
As we like to say, your “too tights” are another’s “just rights”. Bib + Tuck offers a platform where you
can post the pieces you’ve lightly loved, impulse-purchased, or just changed your mind about, and have
them fund your next find. It’s barter people, welcome to the sharing economy. Don't be surprised if you
get totally addicted.
I have to be invited?
Yes, the idea is that members will open the door only to their most fashion forward friends, so that
everything on the site is worth perusing, and perhaps tucking! So if you’re viewing this screen, someone
has a style crush on you.
Can I invite my style crushes?
Yes, every member receives 3 invitations. Invite friends
here.
What does it mean to “Bib” and “Tuck”?
To “bib” an item means to list it, or put it up for sale. To “tuck” means to purchase someone else’s
item. It’s our haute couture spin on “give and take,” if you will.
Where do the terms come from?
The name “Bib and Tuck” actually comes from an old custom of the English aristocracy where women were
told to “wear their best bib and tucker”- meaning to wear their finest outfit.
How does it work?
List (BIB) the pieces you’re ready to part with, sell them to other members
for a virtual currency called “bucks” and use those bucks to purchase (TUCK)
anything you want on the site. Read our How it Works page
for more details.
What are “bucks”?
“Bucks” are the virtual currency used to trade items on Bib + Tuck. If you don’t have enough “bucks”,
you can get more by selling your items or by purchasing them
here
for $1 each.
How do I get started?
We give you 50 “bucks” when you join so you can start tucking right away. We also give you 25 “bucks”
every time you bring a member to our community. You’re welcome.
Do you only take designer clothes?
No. At Bib + Tuck, Chloe lives very happily right alongside Zara. Just like in a real closet.
How much does it cost?
Every time you purchase an item, you pay a joint shipping + transaction fee of $9 or $14, depending
on the size of the item. Unfortunately, USPS doesn’t take B+T bucks as a form of payment, so we’re
talking real money. But that's it. No selling fees, no listing fees, no hidden fees.
How do I price my item?
"Bucks" are B+T's virtual currency and are equivalent to US dollars. Just price your item with as many
bucks as you would hope to receive in dollars. You will quickly find out if the item is too highly
priced as it won't sell!
Can I trade my bucks for real dollars?
Although you only receive bucks in exchange for your items, we promise there will be plenty to spend them on.
How does shipping work?
When someone purchases your item, you will receive an email with a prepaid mailing label. Put the item in the
appropriate USPS box, stick on the label, and mail it. You can also schedule a carrier pickup
here
- make sure to select Priority Mail on the form. For more details, read our Shipping FAQs
here.
Do I have to be in the US?
Yes, we are a US-based community for now.
What is your return policy?
All items are final sale so we encourage you to contact the seller with any questions you have before
tucking the item. That said, if the item doesn’t work for you, you can Relist it and sell it to another
member. Just go to My Activity
and click on the “Relist” link next to the item you want to return.
What if the item I receive was not as described?
If the seller misrepresents an item, you can request a buck refund. Just go to
My Activity
and click on the “Request a Buck Refund” link next to the item you want to dispute. If the seller does
not agree to reimburse you, email us at help@bibandtuck.com and we will help you sort things out.
We are not happy until you are.
I have paid for shipping but have not received my item in the mail?
If you haven’t received your item check the item status under
My Activity
to see if it has been shipped and track your package. If it has not, message the seller to find out if there
is a reason for the delay. If your issue remains unresolved, you can contact us at help@bibandtuck.com.
How do I know my item is not counterfeit?
At Bib + Tuck, we have a zero tolerance policy for counterfeit items. We support the wonderfully talented
fashion designers and we ask you to respect this policy and not list any counterfeit items. If you receive an
item that you think is a replica, please report the item and request a refund.
How do I photograph my stuff?
We think that if it’s worth selling, it’s worth styling.
Check out our photography tips here.
What if I have no time to take photos?
Don’t worry, email us at concierge@bibandtuck.com and we can arrange to photograph, bib,
and ship items for you.
Who made this?
We’re just two NYC girls who’ve made an executive decision to keep shopping, stop hoarding and start sharing.
Meet the founding mother tuckers
Got more questions? Shoot us a note. We’d love to hear from you.